Brick-Filled Boxes. Bogus Receipts. Retailers Battle Fraudulent Returns. - The Wall Street Journal

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More than $100 billion in merchandise was returned fraudulently in the U.S. in 2023, retailers say, up sharply since 2020

The pandemic has changed the way we shop. More people buying things online means more people returning things, too. WSJ’s Dalvin Brown explains how some companies are leveraging gig workers to make those returns for you. Photo illustration: David Fang

Some companies processing returned televisions for retailers have gotten a surprise when opening the boxes—packaging filled with bricks rather than newly purchased TVs. 

Others examining returned purchases of purported luxury goods are instead finding counterfeits sent in by customers looking for refunds on full-price, deluxe merchandise. 

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Brick-Filled Boxes. Bogus Receipts. Retailers Battle Fraudulent Returns. - The Wall Street Journal
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